Making a Complaint

The Bar of Northern Ireland aims to provide the highest standards of service. However, there may be occasions when you feel that we have failed to meet your expectations.

We want the opportunity to put things right for you as quickly as we can and take steps, where appropriate, to make sure that any such mistakes do not happen again.

Barristers

Barristers must abide by the Code of Conduct for the Bar of Northern Ireland which details the standards of professional conduct and practice required by barristers. All complaints will be considered and investigated by the Professional Conduct Committee of the Bar Council of Northern Ireland. Click here for more information on the Code of Conduct.

If you are concerned that a barrister has fallen below the professional standards expected, you may complain by submitting a completed Complaints Form. We will acknowledge your complaint and will provide a detailed response following the investigation. Some complaints may take longer to process, but we will keep you informed of this.

Should you wish to contact the Professional Conduct Committee, you can do so by calling +44 (0)28 9056 2423.

Customer Service Complaint

You may raise a customer service complaint in respect of Bar Library staff departments by contacting the Chief Executive via contact@barlibrary.com , providing full details of the matter.

We appreciate feedback and are committed to resolving all complaints quickly and fairly.